Howdy!

We are back with a new topic on how to build a seamless, unified experience for clinicians and patients. As healthcare IT landscape is fragmented with different systems at different departments, building a unified experience for clinicians and patients require some careful thinking. We have highlighted some of the essential aspects while building the ecosystem for unified experience -

Plan the collaboration

Firstly, as data flows between multiple departments within practices, it is important to plan the collaboration between multiple systems across the ecosystem. Identify your specific use cases and understand which is the pressing problem that we are solving. Performing a need vs want analysis will be important to carefully plan the collaboration features.

Adopt a human centric design approach

Design as we all know has different interpretation for different context, but a blue print is often needed to ensure we have the right system that is solving a particular problem. As a strategist one needs to look at human centric design thinking, which is the way where we empathies and solves a real problem for the human being.

Consider pilot workflows

While implementing our workflows it is very important that we consider a pilot approach which is quickly brainstormed, designed, implemented and validated to take early feedback with your digital health implementation initiatives.

Stich the broken experience

If the healthcare experience is broken, this leads to dissatisfaction and causes manual errors. To bring seamless experience one must evaluate different approaches like –

• How the data is shared considering online and offline activities
• How patients’ data can flow between different system in real time to provide unified experience across different systems
• How data across different systems are syncing using synchronous and asynchronous approaches
• How do we store data centrally and provide such data to different system at point of care

Reimagining engaging experiences for all

While patient centricity is important, we need to build engaging experience for clinicians, nurses and support staffs as well. Automating the experiences and building solutions for the end consumers keeping EHRs as the custodian of the data and a source of truth will be an important expect. As we want to build an engaging experience, design thinking approaches must leverage data using Artificial intelligence and Machine learning techniques to derive actionable insights.

Leverage Unified Data sets to build and comply

Right from using patient identifiers to patient demographics, patient diagnosis or patient medications, usage of standardized data sets is a must to remain in compliance and build unified experience.